Privacy Policy

This Privacy Policy (“Privacy Policy”) describes how Cloud9 Spray Foam Inc. d.b.a Cloud9 House (“Cloud9”, “us” or “we”) collects, uses and discloses information from its users, including with respect to the website located at https://www.cloud9house.com/ (the “Website”) and any related content, features, materials, applications, widgets and/or services (collectively, the “Services”). 

BY USING THE SERVICES, YOU ACCEPT ALL OF THE PROVISIONS OF THE CLOUD9 TERMS OF USE AND THIS PRIVACY POLICY. IF YOU DO NOT ACCEPT THE CLOUD9 TERMS OF USE AND THIS PRIVACY POLICY, THEN YOU ARE NOT AUTHORIZED TO USE ANY OF CLOUD9’S SERVICES. 

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company, organization, or other entity, then “you” includes you and that entity.

We may collect the following categories of information about you that either directly or indirectly identifies you or could reasonably be used to identify you (collectively, “Personal Information”):

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, what search terms you use while on the Website, and information about how you interact with the Website.

We also receive information from third parties, including analytics platforms, social media platforms, and advertising partners. For example, if you access the Services through a third party platform or log-in, we may also collect your email address associated with that third party, and any information you have made public in connection with that service or which the third party shares with partner services.

When you make a service request to or attempt to make a service request through the Website, we collect certain information from you, including your name, email address and phone number. 

Email marketing (if applicable): With your permission, we may send you emails about our services, new products and updates.

Text marketing (if applicable): With your permission, we may send text messages about our services, new products, and updates. 

HOW WE COLLECT YOUR INFORMATION

You may disable cookies by changing the settings on your browser. Check the help menu in your browser for further information. Remember that if you disable cookies it is likely to affect how the Services work and you may not be able to access or use certain areas of our Website or functionality. 

Information You Provide. We collect information you provide to us when you contact us, request services or information from us, participate in activities through the Services, respond to customer surveys, or otherwise interact with us. Please keep in mind that when you post information on a third party site or platform, the information you provide may be separately collected by the third party site or platform. The information we collect is covered by this Privacy Policy and the information the third party site or platform collects is subject to the third party site or platform’s privacy practices. Privacy choices you make on the third party site or platform will not apply to our use of the information we collect directly through our Services.

Unique Identifiers. We collect information through unique identifiers (such as IP address or your mobile device advertising identifier).

Cookies. We use “cookies” and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our Website. Cookies are files sent to your browser and stored on your computer. We use cookies to gather general information about your visits to our Website, the configuration of your computer and your computer’s interaction with the Services, and store this information in log files. Cloud9 uses this information to understand traffic and downloads on our Website, enabling us to improve the Website, provide the best online experience possible, and improve our customer service. We use the following types of cookies on Website: 

1. Strictly Necessary Cookies – These cookies are essential in order to enable you to move around our Website and use its features, such as accessing secure areas of the Website and remembering which products you have added to the shopping bag and/or added to the Love and Wait list.
2. Other Technologies – We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services. We also may include web beacons in email messages so that we know when you have opened an email message received from Cloud9.

Third Party Analytics. We use third parties’ analytic and tracking tools to better understand who is using the Services, how people are using the Services and how to improve the effectiveness of the Services and their content, and to help those parties serve more targeted advertising to you across the Internet or help us serve more targeted advertising to you. Those third party companies may use cookies, pixel tags or other technologies to collect and store certain information, such as time of visit, pages visited, time spent on each page of the Services, device identifiers, type of operating system used and other website(s) you may have visited. They might combine information they collect from your interaction with our Services with Personal Information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies. We use Facebook and Google Analytics (including Standard Google Analytics, Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting).

You can read more about how Google and Facebook use your Personal Information here:
https://www.google.com/intl/en/policies/privacy/
https://www.facebook.com/policy.php

You can opt out of targeted advertising here:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your data for the following purposes: fulfill any orders placed through the Website; administer your account; communicate with you regarding your account or transactions with us and send you information about features, products, Services and promotions; personalize content and user experiences; deliver targeted advertising, marketing emails, other content or features that match user profiles or interests; monitor and analyze the Services usage and trends and otherwise measure, improve and optimize the effectiveness of Services and advertising campaigns; improve the user experiences and increase the functionality and user friendliness; screen our orders for potential risk or fraud.

SHARING YOUR PERSONAL INFORMATION

We will not share your Personal Information outside of Cloud9 except in limited circumstances, including:

• Where you direct us to share your Personal Information with third party sites or platforms, such as social networking sites.
• When we contract or partner with a third party to provide services on our behalf, including Services development and maintenance, storage, IT support, advertisers and advertising networks, analytics and search engine providers.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you contact us or request services through the Website, we will maintain your Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@cloud9house.com or by mail using the details provided below:

Cloud9 House
4 Taft St, Ste D4
Norwalk, CT 06854